Customer advice and trade approval

Professional customer service is a result from personal contact over the entire lifecycle of a scale or a piece of machinery. Together with your dealer, we help you from decision-making to the successful initial operation and deployment of your scales. We calibrate your scales, as legally prescribed, to obtain the trade-approved status.

Efficiency assured

With our cost- and time-optimised repair service, we offer a comprehensive service package. Our customers have the best possible chance of continuing their work even after faults and breakdowns. We are able to repair and maintain scales from most manufacturers and to perform repair and re-verifications from a wide variety of manufacturers.

Peace-of-Mind Service

Our business operations are certified to: DIN EN ISO 9001:2008, DIN EN ISO 13485:2010 and in accordance with Annex VI of EU Directive 93/42/EEC and its Amendment 2007/47/EC. We conduct safety inspections by implementing BGV A3 in accordance with VDE 0751-1:2008 and VDE 0701-0702:2008.
If required, and for only a modest surcharge, we can also supply you with a DIN/ISO record.

ADE Customer service

Here are the contact details of our Customer Service Team:
Phone: +49(0)40 432 776-44
Fax: +49(0)40 432 776-10
Email: customercare(at)